VRI-initiated changes
If VRI cancels or cannot provide the placement
Payments for that placement are refunded unless the family affirmatively chooses an offered transfer or future-program credit.
Enrollment Support
Refunds & Withdrawals
Clear guidance for withdrawals, cancellations, and payment review.
Refund Framework
Clear rules, applied consistently.
The governing enrollment terms, payment type, cohort status, and timing of the request determine refund eligibility.
Family withdrawal
If a family chooses to withdraw
Eligibility follows the applicable enrollment terms and timing. Deposits may be nonrefundable after a family commits to a seat, subject to the governing policy and required exceptions.
After cohort activation, refund eligibility becomes more limited because a seat, mentor commitment, and cohort capacity have been allocated.
Request a Review
Start with one structured request.
The button below opens a pre-addressed message to the dedicated VRI Refunds inbox with the basic enrollment fields already prepared.
Need VRI to review a withdrawal or payment?
Complete the prefilled fields and briefly explain the request. Do not include card numbers, bank-account numbers, security codes, passwords, or other sensitive payment credentials.
Review Process
Simple from request to decision.
1
Match
VRI matches the request to the student's registration and payment record.
2
Review
VRI verifies the governing dates, payment status, and applicable enrollment terms.
3
Confirm
The family receives the decision in writing and, when approved, the refund is returned through the original payment processor whenever practicable.
Policy
The adopted policy controls.
This page is a plain-language summary. The current VRI Policies & Procedures Manual and the enrollment terms acknowledged at registration govern if there is a conflict.